Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 12:00PM
  • Sun Closed
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402-734-3232 | 4005 S 42nd St

CUSTOMER SERVICE

CUSTOMER SERVICE, Omaha, NE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

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Over the years I have experienced everything from oil change scams to over tightened parts; over priced jobs....the list just goes on. Now I only take my car to a place the place where you get an honest and fair service. These guys know their stuff. Pitstop has always done great work. Thanks much

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These guys are amazing! Everyone really knows what they are doing and I never worry that they will try and fix something that doesn't need to be fixed. They have always been honest with me and take great care of me. :)

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Fast and friendly.... You can trust them to be dependable and honest, have always been treated right there.

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I have been a customer for years, they do top notch work and always with a smile!

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These guys are great! I found their shop on a list from NPR's Car Talk and it has certainly lived up to the reputation. My wife and I have taken our cars there for about 5 years and they are always honest, affordable and friendly. They won't hesitate to tell you if things don't need to be fixed (I've had this happen a couple times) or if a repair can wait for a bit so you can save up. I highly recommend!

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We have been going to Pitstop for seven years. Pitstop is honest and do a wonderful job. They will tell you what is wrong without trying to charge extra for things that don't need changed. As you become a regular they know you by name and take great care of your family and your vehicles.

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Walked in and requested an oil change. They got me right in with no wait. Incredible service from everyone from the front office to the shop.

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Excellent service!

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My husband and I both went in this morning; we got both of our vehicles done with oil changes in about 45 minutes. Terry the front service gentleman was very pleasant as well as the guy in the back. They let us know what might need done down the line on our vehicles and hooked us up with a car washes for the Mobil 1 oil changes. Great overall experience, we'll be back!!

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Stopped in with no appointment, but was able to get oil change within 20 minutes. Friendly and fair.

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I think the people who work there are wonderful. They've been very helpful to me and the prices for the work they do is very reasonable. I really appreciate all the help I've gotten from the people who work there. I would definitely recommend Pitstop to a friend.

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BEST OIL CHANGE IN OMAHA! They were quick, cheap, and have amazing service. My husband goes there for all his repairs.

  • ASE (Automotive Service Excellence)
  • NAPA
  • ASE Master Technician
  • AutoWares - Auto Value - CSC
  • BG Products
  • VP
  • MobilPhillips

    Call Us For Service: 402-734-3232